This article will explain how to configure your account to send driver status messages and clear codes back to AAA's D3 system.
Follow Steps 1-4 if you want the driver to finish the call and send the call clear code to AAA
Follow Steps 1-8 if you want Dispatch to add the clear code that is sent to AAA.
The driver names in D3 need to match the driver names in Dispatch Anywhere. We begin by logging into D3 and clicking Truckload and selecting a profile.
In the truckload window it will list Facilities on the left and drivers in the middle. Make a note of the driver names in D3.
Log into Dispatch Anywhere settings and choose a driver. Update the driver's first and the last in settings. Their name MUST match what you have in D3. Example: If D3 shows Michael and Dispatch Anywhere shows Mike, this will not work.
⭐ Note: Display Name is not used in this step.
Access Dispatch Anywhere Settings: https://settings.dispatchanywhere.net/
How to Add a Driver: How To Add A Driver
Log into your TowMagic admin settings and turn on data sharing. Make sure the AAA username and password is updated. At the bottom is a checkbox to turn on data sharing.
Access Towmagic Admin Settings: https://settings.towmagic.net
The following steps will allow dispatch to add the clear code for AAA calls. If this isn't selected, the driver will do this from their DA Driver app.
Log into Dispatch Anywhere settings and choose your AAA account. You need to check the box for "Send Driver Finish to Pending Finish."
When the driver finishes the call it will show on the dispatch screen as "Pending Finish"
Dispatch can update the call with any other information or services. Once the call is finalized, the dispatcher will finish the call.
Dispatch will have the option to add the AAA clear code and add remarks.